Shipping Policy

Last Updated: June 2025

1. Domestic Shipping (U.S.)

  • Standard Shipping: 3-5 business days ($5.99 flat rate)
  • Expedited Shipping: 2-3 business days ($12.99 flat rate)
  • Free shipping on orders over $75
  • Orders processed within 1-2 business days (excluding weekends/holidays)

2. International Shipping

  • Available to select countries
  • Delivery times vary by destination (typically 7-21 business days)
  • Customers responsible for customs/duties
  • Shipping rates calculated at checkout

3. Order Processing

  • Cutoff time: 12 PM PST for same-day processing
  • Tracking information emailed upon shipment
  • Delays may occur during peak seasons

4. Shipping Restrictions
We cannot ship to PO boxes or APO/FPO addresses
Some items have special shipping requirements

5. Undeliverable Packages

  • Returned packages may incur additional fees
  • Ensure your shipping address is complete/accurate

6. Missing/Lost Packages

  • Contact us if package hasn’t arrived within:
    • 10 business days (domestic)
    • 30 business days (international)
  • We’ll work with carriers to resolve issues

7. Order Changes/Cancellations

  • Requests must be made within 1 hour of purchase
  • Contact us via woodentsoys.com/contact

8. Local Pickup

  • Available at select locations
  • Notification sent when order is ready
  • Must present valid ID for pickup

For full details, visit woodentsoys.com/shipping